Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Virtual Estimate platform and related services (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Virtual Estimate provides software for moving companies, including CRM, estimating, dispatch, contracts, payments, payroll, storage and reporting features. We may add, change or remove features over time.

2. Accounts & eligibility

You must provide accurate account information, keep your credentials secure, and are responsible for activity under your account. You must be authorized to bind the business you register on behalf of.

3. Subscriptions, trials & billing

The Service is offered on paid subscription plans. A 14-day free trial may be offered; a payment method is required and, unless you cancel during the trial, your plan begins billing when the trial ends. Subscriptions renew automatically for successive periods until cancelled. Fees are exclusive of taxes, which you are responsible for. Prepaid messaging credits are non-refundable.

4. Your data

As between you and us, you own the data you and your customers put into the Service ("Customer Data"). You grant us the rights needed to host and process it to provide the Service. Our handling of personal data is described in our Privacy Policy and, where applicable, our Data Processing Addendum.

5. Payments you process

Payments you collect from your customers run on your own merchant accounts through third-party payment processors. We are not a party to those transactions, do not store card numbers, and are not responsible for the acts of the processors.

6. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. You are responsible for your communications with your customers, including compliance with applicable messaging and consent laws.

7. Intellectual property

We and our licensors own the Service and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; you may not copy, resell, reverse-engineer or create derivative works from it.

8. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind to the extent permitted by law. Estimates, calculations and analytics are tools to assist your business and are not guarantees of any outcome, price or measurement.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, and our total liability is limited to the amounts you paid us for the Service in the twelve months before the claim.

10. Indemnification

You agree to indemnify us against claims arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

11. Term & termination

You may cancel at any time. We may suspend or terminate access for breach of these Terms or the Acceptable Use Policy. On termination, your right to use the Service ends; data handling on termination is described in the Privacy Policy / DPA.

12. Changes & contact

We may update these Terms; material changes will be communicated through the Service or by email. Questions? Contact us.