Skip to content
Virtual Estimate AI
Legal

Terms of Service

Last updated: October 11, 2026

Virtual EstimateAI, Inc.

These Terms of Service ("Terms") govern your access to and use of the Virtual Estimate platform and related services (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Virtual Estimate provides software for moving companies, including CRM, estimating, dispatch, contracts, payments, payroll, storage and reporting features. We may add, change or remove features over time.

2. Accounts & eligibility

You must provide accurate account information, keep your credentials secure, and are responsible for activity under your account. You must be authorized to bind the business you register on behalf of.

3. Subscriptions, trials & billing

The Service is offered on paid subscription plans. A 14-day free trial may be offered; a payment method is required and, unless you cancel during the trial, your plan begins billing when the trial ends. Subscriptions renew automatically for successive periods until cancelled. Fees are exclusive of taxes, which you are responsible for. Prepaid messaging credits are non-refundable.

4. Your data

As between you and us, you own the data you and your customers put into the Service ("Customer Data"). You grant us the rights needed to host and process it to provide the Service. Our handling of personal data is described in our Privacy Policy and our Data Processing Addendum.

Service improvement. You authorize us to use Customer Data — including videos and images of homes and belongings, the inventories and estimates generated from them, and the corrections you and your users make to those results — to operate, maintain and improve the Service, including to train, evaluate and improve our AI models. When used for this purpose, Customer Data is separated from your customers' contact details, is not sold, is not shared with third parties for their own purposes, and is not used for advertising. The resulting models and improvements belong to us and are used to provide the Service to all of our customers, but they will not make your Customer Data available to other customers in identifiable form. You may opt out of this use at any time by written notice to [email protected]; the opt-out applies to Customer Data we receive after we confirm it.

Notices to your customers. You are responsible for giving your own customers any notices required by law, including that their information is processed by your service providers, such as Virtual Estimate, to provide and improve the Service.

5. AI-assisted features

The Service includes features that use artificial intelligence and automated analysis ("AI Features"), such as detecting items in videos and images, generating inventories, estimating dimensions, cubic feet and weight, suggesting crew size and time, and calculating suggested prices (together, "AI Output"). You acknowledge and agree that:

  • AI Output may be inaccurate or incomplete. AI Features may miss, duplicate or misidentify items, misjudge quantities, dimensions, volume or weight, and produce names, descriptions or prices that are wrong. Results depend on the quality of the videos, images and other information provided.
  • You review and approve. AI Output is a suggestion only. You are solely responsible for reviewing, correcting and approving AI Output before relying on it or sharing it with your customers, and for every estimate, price, contract and other document you send or enforce.
  • You set your prices. All rates, prices, fees and terms offered to your customers are determined and approved by you. We are not a party to your agreements with your customers and are not responsible for any estimate, quote, invoice or charge you provide.
  • Your legal obligations remain yours. You are responsible for complying with the laws that apply to your estimates and services, including federal and state rules on binding and non-binding estimates, tariffs and consumer protection.
  • No liability for AI Output. We are not responsible for any loss, cost, dispute, refund, chargeback, under- or over-charge, claim or damage arising from AI Output or from your use of or reliance on it.

6. Payments you process

Payments you collect from your customers run on your own merchant accounts through third-party payment processors. We are not a party to those transactions, do not store card numbers, and are not responsible for the acts of the processors.

7. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy. You are responsible for your communications with your customers, including compliance with applicable messaging and consent laws.

8. Intellectual property

We and our licensors own the Service and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; you may not copy, resell, reverse-engineer or create derivative works from it.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, INCLUDING ALL AI FEATURES AND AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR COMPLETENESS. WE DO NOT WARRANT THAT AI OUTPUT, ESTIMATES, MEASUREMENTS, INVENTORIES, CALCULATIONS OR ANALYTICS WILL BE ACCURATE, COMPLETE OR ERROR-FREE.

Estimates, calculations and analytics are tools to assist your business and are not guarantees of any outcome, price or measurement.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OR DATA, INCLUDING LOSSES FROM UNDERPRICED OR OVERPRICED JOBS, REFUNDS, CHARGEBACKS OR DISPUTES WITH YOUR CUSTOMERS, ARISING FROM OR RELATED TO THE SERVICE OR AI OUTPUT; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to defend, indemnify and hold us harmless from claims, losses and costs (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service, your use of or reliance on AI Output, any estimate, price, contract or service you provide to your customers, or your violation of these Terms or applicable law.

12. Term & termination

You may cancel at any time. We may suspend or terminate access for breach of these Terms or the Acceptable Use Policy. On termination, your right to use the Service ends; what happens to Customer Data on termination is described in our Data Processing Addendum.

13. Changes & contact

We may update these Terms; material changes will be communicated through the Service or by email. Questions? Contact us.